Zürich-based · Mon–Sun 08:00–22:00 CET
Get in touch — we respond within one hour
WhatsApp is fastest. Email works for detailed questions. The form below is best for order-specific queries. All three reach the same team in Zürich.
💬 WhatsApp — fastest, typically under 15 minutes
📧 Email — within 1 hour
📋 Form — within 1 hour
Send us a message
We reply within 1 hour, Mon–Sun
Get a faster, better response
What to include in your message — for the most useful reply
The more detail you give us upfront, the faster and more specific our response. Here is what helps most for each type of enquiry.
💰
For a price quote
Tell us: your word count, document type (essay/thesis/report), your university and subject area, your deadline, and which service tier you're considering (standard/fast/express). We can quote within minutes.
🎓
For PhD or thesis enquiries
Tell us: your total word count, how many chapters you have written, your submission deadline, and whether you want chapter-by-chapter or full document editing. For PhDs, we build a custom timeline — the more detail you give, the more accurate it will be.
⚡
For express orders
WhatsApp us first with your word count and exact deadline before ordering. We will confirm current capacity immediately. We do not accept express orders we cannot deliver — telling you that honestly is part of how we work.
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For revision requests
Reply to your original delivery email with the specific sections you want revisited and what you'd like reconsidered. If your supervisor has returned feedback on the language, attach that feedback. Your editor will revisit the flagged sections within your original turnaround time.
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For confidentiality questions
Your question will remain confidential. We are happy to explain our NDA process, data deletion policy, and GDPR/nDSG compliance in detail before you decide whether to order. No commitment required to ask.
📋
For service recommendation
Send us a paragraph from your document via WhatsApp or email. We will tell you which service tier best fits your document — proofreading vs deep editing — and why. This is free and takes us under 5 minutes. No commitment.
Quick answers
Common questions — answered before you ask
How quickly do you reply to messages?
WhatsApp messages are typically answered within 15 minutes during operating hours (Mon–Fri 08:00–22:00, Sat 09:00–20:00, Sun 10:00–20:00 CET). Email and contact form messages are answered within 1 hour. Outside operating hours, responses typically arrive within 30 minutes of the next operating day's opening. For urgent express orders outside hours, WhatsApp is the only channel — we check it more frequently than email when off-duty.
Can I WhatsApp you before placing an order?
Yes — always. For express orders especially, we strongly recommend WhatsApp before paying. Send us your word count and deadline and we confirm current capacity and your guaranteed delivery time before you commit. For PhD dissertations and large documents, WhatsApp lets us have a proper conversation about timeline and structure before you place a formal order. No commitment is required to make an enquiry.
Can you give me a free service recommendation before I order?
Yes — send us a paragraph of your document via WhatsApp or email and we will tell you within 5 minutes which service tier is most appropriate for your document, and why. Proofreading vs deep editing is not always obvious from the outside — a short sample tells us everything we need to know. This recommendation is completely free and carries no obligation to order.
I already placed an order — how do I get an update?
Reply to your order confirmation email — this automatically flags your query to the team managing your order. If your question is urgent (particularly for express orders), WhatsApp us with your order reference. We can provide a status update within minutes. For standard and fast orders, your edited document will arrive before your chosen deadline — if you have any concern about timing, contact us early rather than late.
How do I request my free revision?
Reply to your delivery email within 7 days of receiving your edited document. Specify exactly which sections you want revisited and what you'd like reconsidered. If your supervisor has returned language feedback, attach it. Your editor will revisit the flagged sections and return the revised document within your original turnaround time. The revision is completely free — no separate payment, no process beyond replying to your delivery email.
Do you have a phone number I can call?
We do not offer phone support — but our WhatsApp line is +44 7555 369 184, which functions as a voice or video call option in addition to messaging. WhatsApp calls are typically answered during operating hours. For complex discussions about PhD timelines or large documents, a WhatsApp voice call with one of our editors is available on request — message us first to arrange a time.