Legal · Refund & Cancellation Policy

Refund Policy

Last updated: 19 May 2026  ·  Effective: 19 May 2026

Our refund commitment — in plain English

We operate a simple, fair refund policy. There are two situations in which you receive a full refund automatically: if we miss your deadline, or if a revision still doesn't meet our quality standard. No complicated claims process. No arguing. If your deadline is missed — you get your money back.

When you receive a refund

✅ Full refund — these scenarios

✓We miss your chosen delivery deadline for any reason
✓You request a free revision and the revised document still doesn't meet our quality standard
✓We are unable to fulfil your order after payment (e.g., no editor available)
✓Your document is lost or corrupted due to a technical failure on our side

⚠️ Partial refund — these scenarios

→You cancel after editor assignment but before editing begins: 50% refund
→Document delivered significantly late (not missed deadline, but late): negotiated partial refund

When refunds do not apply

❌ No refund — these scenarios

✗Document delivered on time and meeting the quality standard of the ordered service
✗Dissatisfaction based on personal preference (e.g., preferring different vocabulary choices) rather than objective quality failure
✗Claiming a deep editing result when standard proofreading was ordered
✗Refund requests submitted more than 14 days after delivery
✗Orders cancelled after editing has commenced
✗Supervisor feedback that relates to content, structure, or argument — not language quality

How to claim a refund

1
For missed deadlines — automatic

If your delivery deadline is missed, your refund is processed automatically via Stripe. You do not need to claim it or contact us first. You will receive an email confirmation when the refund is processed.

2
For quality issues — revision first, then refund

Reply to your delivery email within 7 days, specifying the sections you want revisited. We complete the revision within your original turnaround time. If the revision still doesn't meet standard, request a refund by emailing info@proofreadingservice.ch.

3
For other eligible refunds

Email info@proofreadingservice.ch with your order reference and the reason for your refund request. We will respond within 24 hours and process eligible refunds within 3 business days.

The free revision — try this first

Before requesting a refund for quality reasons, please use your free revision. Every order includes one free revision valid for 7 days after delivery. If something wasn't captured correctly — or your supervisor returned language feedback on the edited document — reply to your delivery email with the specific sections and your editor will revisit them at no charge.

Many quality concerns are resolved through the revision process. The revision also gives us the opportunity to understand what wasn't captured in the initial edit and ensure the revised version meets your expectations.

To request a revision: reply to your delivery email within 7 days, specifying:

  • The specific sections requiring revision
  • What you'd like reconsidered
  • Any relevant supervisor or examiner feedback

Cancellations

Cancelling before editor assignment

If you cancel your order before an editor has been assigned (typically within the first 30 minutes after confirmation), you receive a full refund. Contact us immediately via WhatsApp (+44 7555 369 184) or email for the fastest response.

Cancelling after editor assignment

If an editor has been assigned but editing has not yet commenced, a 50% cancellation fee applies. The remaining 50% is refunded via Stripe.

Cancelling after editing has commenced

Once an editor has begun work on your document, no cancellation refund is available. You will receive the edited portion of work completed at that point.

Refund timing

Refunds are processed via Stripe — the same payment method used for your original order. Stripe refund timelines:

  • Credit/debit cards: 3–5 business days to appear in your account
  • Some card types: up to 10 business days

If your refund has not appeared after 10 business days, contact Stripe first (they can confirm the refund was issued). Then contact us if the issue persists.

Contact for refund queries

For any refund-related question:

We respond to all refund enquiries within 1 hour during operating hours (Mon–Fri 08:00–22:00, Sat–Sun 09:00–20:00 CET).